Category: Analytics Dashboard | Customer Success Intelligence
(Tableau Next Hackathon Project)
Tools & Platform: Tableau Next, Salesforce, Slack, Agentforce
Type: Interactive Dashboard & Action-Oriented Analytic App
GitHub: https://github.com/Nishigandha-Wankhade/TableauNext-Hackathon-Customer-Health-Pulse-Predict-Prevent-Protect
Customer Health Pulse is a Tableau Next analytic app built on Salesforce, designed to help customer success teams detect churn risk early, understand root causes, and take immediate action.
The solution combines CRM data, support activity, product usage, and Slack interactions into a single customer health score, transforming fragmented signals into clear insights and proactive retention actions.
Customer success teams face a critical challenge.
Early warning signs of churn are scattered across multiple systems, such as:
By the time risks are noticed, it is often too late to save the account. The goal was to build a system that not only visualizes customer health, but also triggers timely, actionable responses to prevent churn.
I designed an end-to-end customer health intelligence solution that: